Jottings By An Employer's Lawyer

Tuesday, March 22, 2005

1-800-669-4000 - The EEOC Call Center Is In Business


Check out the story in Federal Times. The reason for the center staffed by 36 private sector employees -- to answer the more than 1 million calls the EEOC gets each year. Calls, which according to Chairwoman Cari Dominguez :

previously were fielded by mediators, investigators and other EEOC employees, who often took days, weeks or even months to return the calls.

No word on whether they are starting fresh or picking up the backlog.

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