by Michael Fox
Although judging from the comment of the losing CEO, "The arbitrator’s award was about what we anticipated. We’re glad it’s over, and we continue to focus on providing our clients the best brokerage, management and e-mail services available in the list industry," maybe it was not all that bad. Still you wonder if it wasn't just putting a good face on it. Where arbitration is final and binding, what else can you do? See the story in the trade paper, Direct Marketing News.